Question 1

Do you provide GST invoices?

Accepted Answer

Yes, GST invoices are provided on every order automatically. You can download them from your account dashboard after the order is confirmed.

Question 2

What is your return policy?

Accepted Answer

We offer a 7-day return policy for standard products. Products must be unused and in original packaging. MV switchgear and custom orders are non-returnable.

Question 3

Do you offer bulk pricing?

Accepted Answer

Yes! For orders above 10 units, please use our RFQ form or call us directly. We offer special pricing for contractors, utilities and large projects.

Question 4

How long does delivery take?

Accepted Answer

Standard products: 3-5 business days pan-India. MV switchgear and special items: 7-21 days depending on availability.

Question 5

Are all products genuine?

Accepted Answer

Yes. We source directly from authorised distributors. All products are ISI/IEC certified and come with manufacturer warranty.

Question 6

Can I track my order?

Accepted Answer

Yes. Once shipped, you receive an AWB number via SMS/email. You can also track your order at tektow.com/track.

Question 7

Do you supply to projects?

Accepted Answer

Yes, we supply to EPC contractors, government projects and industrial plants. We can provide project-specific documentation including test certificates.

Question 8

What payment methods do you accept?

Accepted Answer

We accept UPI, Net Banking, Credit/Debit cards and RTGS/NEFT for large orders. EMI is available on select orders above ₹10,000.

Frequently Asked Questions